rq789 Privacy Policy

1Introduction & Scope

This Privacy Policy is published by rq789 ("rq789", "we", "us", "our") and applies to all users who access or register on the rq789 platform at rq789.pro. It governs the collection, use, storage, sharing, and protection of personal data in connection with your use of rq789 services, including online casino games, sports betting, live dealer tables, slot games, and all related platform features.

By registering an account on rq789, making a deposit, placing a wager, or simply browsing the rq789 website, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with any aspect of this policy, you should discontinue use of the rq789 platform and may request account closure at any time.

This policy applies equally to users accessing rq789 from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other locations in Pakistan, as well as to any user accessing the platform from outside Pakistan where such access is not prohibited by local law. All references to "personal data" in this policy mean any information that directly or indirectly identifies a natural person.

2Data We Collect

rq789 collects several categories of personal data, depending on the nature of your interaction with the platform. The table below summarises what we collect and why:

rq789 does not collect sensitive personal data beyond what is strictly necessary for KYC compliance and responsible gaming obligations. We do not collect biometric data, health records, or religious or political affiliation data.

3How We Collect Your Data

rq789 collects personal data through the following means:

3.1 Directly From You

The majority of personal data rq789 holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, participate in a promotion, or interact with any rq789 platform feature. You are responsible for ensuring that the information you provide to rq789 is accurate and kept up to date.

3.2 Automatically Through Platform Use

When you access rq789.pro, our servers automatically collect technical data including your IP address, device identifiers, browser information, and session activity logs. This data is collected through standard server logging, session cookies, and analytics tools operated solely by rq789. This automatic collection is essential for platform security, fraud detection, and maintaining the integrity of the gaming environment.

3.3 From Payment Providers

When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, rq789 receives transaction confirmation data from those providers. We do not receive your full payment account credentials through this process — only the confirmation references necessary to reconcile your rq789 account balance.

3.4 From Identity Verification Partners

Where rq789 uses a third-party KYC or age verification service to support the verification process, that service may return a verification result (pass/fail) and associated risk flags to rq789. The underlying document data is handled in accordance with the KYC partner's own data protection standards, which are contractually required to meet or exceed the standards set out in this policy.

4Why We Use Your Data

rq789 uses personal data collected from users for the following specific purposes:

• Account Creation and Management: To register your rq789 account, verify your identity and age (21+), maintain your account profile, and manage your Real Money Balance and Bonus Funds.
• Transaction Processing: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to fulfil withdrawal requests to your verified payment method.
• Platform Security and Fraud Prevention: To detect and prevent unauthorised account access, duplicate account creation, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Regulatory and Licensing Compliance: To fulfil our obligations under rq789's international gaming licence, including maintaining complete transaction records, cooperating with regulatory audits, and filing required reports with competent authorities.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, enforce self-imposed limits and cooling-off periods, and proactively contact users whose activity indicates potential harm.
• Customer Support: To respond to your queries, process complaints, investigate disputes, and provide 24/7 assistance to players across Pakistan.
• Platform Improvement: To analyse aggregate, anonymised usage data that helps us improve the rq789 platform experience, fix technical issues, and develop new features relevant to Pakistani players.
• Marketing Communications: To send promotional emails, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time by contacting rq789 support or adjusting your account notification settings.

5Legal Basis for Processing

rq789 processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contractual Necessity: Processing required to fulfil the contract between rq789 and the User — including account registration, deposit and withdrawal processing, game access, and bonus management.
• Legal Obligation: Processing required to comply with rq789's licensing conditions, anti-money laundering obligations, KYC requirements, and any applicable regulatory directions.
• Legitimate Interests: Processing undertaken for rq789's legitimate business interests, including fraud detection, platform security, abuse prevention, and aggregate analytics — provided those interests are not overridden by the User's privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

rq789 does not sell, rent, or trade personal data with third parties for commercial or marketing purposes. We may share personal data only in the following limited circumstances:

6.1 Licensed Service Providers

rq789 engages carefully selected third-party service providers who assist in operating the platform — including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), KYC verification providers, fraud detection services, and cloud hosting infrastructure providers. All such providers are contractually bound to process personal data only on rq789's instructions, to maintain appropriate security standards, and not to use the data for any purpose beyond the scope of the service they provide to rq789.

6.2 Regulatory and Law Enforcement Authorities

rq789 may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or other competent regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the integrity of the platform and the safety of our users and the wider public.

6.3 Responsible Gaming Organisations

In circumstances where rq789 has serious concerns about a user's wellbeing, we may share limited account information with approved responsible gaming support organisations for the purpose of ensuring the user receives appropriate assistance. This is done solely in the user's interests and only where other intervention measures have been exhausted.

6.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of rq789's business, personal data held by rq789 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect, where practicable.

7Cookies & Tracking Technologies

rq789 uses cookies and similar tracking technologies on the rq789.pro platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies enable rq789 to recognise your device across sessions, maintain your login state, and ensure the platform functions correctly.

7.1 Essential Cookies

These cookies are strictly necessary for the rq789 platform to function. They manage your login session, maintain your account state during a gaming session, and protect against cross-site request forgery attacks. Essential cookies cannot be disabled without preventing access to core platform features.

7.2 Analytics Cookies

rq789 uses first-party analytics cookies to collect aggregate, anonymised data about how users navigate the platform — including which pages are visited most frequently, typical session durations, and common navigation paths. This data is used solely to improve the rq789 platform and does not identify individual users.

7.3 Preference Cookies

Preference cookies store your chosen settings — such as language preference and responsible gaming notification thresholds — so you do not need to reconfigure them on every visit.

7.4 What We Do Not Use

rq789 does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies. Your browsing activity on rq789 is not shared with advertising networks.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your rq789 account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8Data Retention

rq789 retains personal data for only as long as is necessary for the purposes for which it was collected, or as required by our licensing obligations and applicable law.

• Active Account Data: Retained for the full duration of your rq789 account's active life plus a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five years from the date of verification, in accordance with the record-keeping obligations imposed by rq789's gaming licence.
• Transaction Records: Full deposit, withdrawal, and wagering records are retained for a minimum of five years from the date of each transaction.
• Support Communications: Live chat transcripts and email correspondence are retained for a minimum of three years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing Data: Marketing opt-in records and communication history are retained for three years from the date of last engagement or until you withdraw consent, whichever is earlier.
• Technical Logs: Server and session logs used for fraud detection and security monitoring are retained for a maximum of 12 months, after which they are automatically purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with an identifiable individual.

9Data Security

rq789 implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between users' devices and rq789 servers is encrypted using industry-standard TLS protocols, ensuring that login credentials, payment data, and personal details cannot be intercepted in transit.
• Encrypted Data Storage: Personal data stored on rq789's servers is encrypted at rest. Financial data and KYC documents are subject to additional access controls and stored in isolated, restricted-access environments.
• Access Controls: Access to personal data within rq789 is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific role. All data access is logged and auditable.
• Intrusion Detection: rq789 employs continuous network monitoring and intrusion detection systems to identify and respond to any unauthorised access attempts in real time.
• Regular Security Audits: rq789 engages independent security professionals to conduct periodic penetration testing and security audits of the platform infrastructure. Findings are remediated promptly in accordance with a risk-based prioritisation framework.
• Staff Training: All rq789 staff with access to personal data receive regular training on data protection obligations, secure data handling practices, and incident response procedures.

In the unlikely event of a personal data breach that poses a material risk to users, rq789 will notify affected users and the relevant regulatory authorities in accordance with our licensing obligations and applicable data protection law, within the timeframes required.

10Your Rights

As an rq789 user, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact rq789 support at [email protected]. rq789 will respond to all data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data rq789 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held by rq789 be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rq789's legal and regulatory retention obligations which may require us to retain certain data regardless of your request.
• Right to Restriction of Processing: You have the right to request that rq789 restrict processing of your personal data in certain circumstances — for example, while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to rq789's processing of your personal data where that processing is based on legitimate interests. rq789 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

11Children & Minors

The rq789 platform is strictly for adults aged 21 years or older. rq789 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in the rq789 registration process, and KYC document checks are used to confirm that all registered users meet the minimum age requirement.

If rq789 becomes aware — through any means — that a user under the age of 21 has registered on the platform and provided personal data, we will:

• Immediately suspend the account and block access to all real-money gaming features.
• Permanently close the account within 24 hours of confirmation of the user's age.
• Delete all personal data associated with the account, subject to any minimum retention requirements imposed by our licensing authority for reporting purposes.
• Refund any deposits made to the account to the original payment method where technically possible.

Parents and guardians who have reason to believe that a minor under their care has registered on rq789 should contact rq789 support at [email protected] immediately. rq789 will investigate and act on all such reports within one business day.

12International Data Transfers

rq789 is operated by an internationally licensed gaming entity and may store or process personal data on servers located outside Pakistan. Where personal data is transferred to a jurisdiction outside Pakistan, rq789 ensures that appropriate safeguards are in place to protect that data to a standard consistent with this Privacy Policy.

Safeguards used by rq789 for international transfers include:

• Contractual data processing agreements with all recipients of personal data outside Pakistan, requiring them to maintain data protection standards equivalent to those set out in this policy.
• Use of cloud hosting providers and data processors located in jurisdictions with recognised data protection frameworks.
• Restricted data transfer scope — only the minimum personal data necessary for the specific service being provided is transferred internationally.

By registering on rq789 and accepting this Privacy Policy, you consent to the transfer of your personal data to international locations for the purposes described in this policy, subject to the safeguards described above.

13Third-Party Services

The rq789 platform integrates with a number of third-party service providers to deliver its core functionality. This includes payment gateways (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), game content providers, KYC verification services, and platform infrastructure providers. rq789 carefully vets all third-party providers and requires them to operate under contractual data protection obligations consistent with this policy.

rq789 is not responsible for the privacy practices of third-party entities whose services you access independently outside the rq789 platform — for example, your bank's own mobile application or the JazzCash or EasyPaisa apps on your device. We encourage you to review the privacy policies of any third-party service you use in connection with funding your rq789 account.

The rq789 website does not include third-party social media plugins, advertising networks, or analytics services operated by companies other than rq789. Any links that may appear on rq789 to our own internal pages do not involve data transmission to external third parties.

14Policy Updates

rq789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements. The most current version of this Privacy Policy will always be available at rq789.pro/privacy-policy, with the effective date clearly stated at the top of the page.

Where changes to this policy are material — meaning they significantly affect your rights or how rq789 uses your personal data — rq789 will provide advance notice via email to your registered rq789 account address and via a notification on the platform itself. Non-material updates, such as typographical corrections or structural clarifications that do not affect the substance of the policy, may be made without prior notification.

Your continued use of the rq789 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept any update, you should cease using rq789 and may request account closure in accordance with the rq789 Terms and Conditions.

15Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how rq789 has handled your personal data, please contact the rq789 support team using the details below:

rq789 takes all privacy complaints seriously and will investigate every concern raised through our support channel. If you are not satisfied with rq789's response to your complaint, you have the right to escalate your concern to the relevant data protection authority or our licensing regulator. Contact details for the applicable authority will be provided upon request via rq789 support.